Official Communication and Complaint to the Board
Dear CCR Board:
I have been an owner since 2013 and resident since 2020. I have not liked a lot of what I've heard over the last couple of years.
As an IT Professional over 20 years, it's outrageous y'all lost control of the old website. I received an email on 1/17/24 from this email address (that did not even say who sent it, and which shows that you do actually have my email address) that you lost the old website and replaced it, but somehow I didn't receive an email notice of this meeting OR a ZOOM meeting link to it. Instead I received an undated, unsigned letter notifying of a meeting that included no zoom link.
The LAST email communication I got from the Board was 3/8/24 announcing an "Annual Meeting on March 23rd 2024." Ironically, that email DID have the zoom link properly published within it, unlike this recent notice. I have received zero emails from the board after that. Not minutes. Not an invite to this meeting. Then there was another "Annual" meeting on June 1. I know there have been problems at the board, I think that 3/23 meeting might have gotten canceled or something, I do remember hearing some drama about it. But you never sent any more email notices? To a community who, if we reside out here, we reside off grid? Then you had an annual meeting on June 1? Why can't y'all communicate professionally and send all notices exactly the same to US Mail and the email list? This seems extremely unprofessional or corrupt. Which is it?
Our website is also extremely unprofessional, does not provide convenient navigation, at all, whatsoever, and looks like it was built by a 10 year old in 1997. You built the website on Wix, and they are basically a laughing stock when it comes to professional web development, again, I work in the industry. I was building websites in 1997, but I was a little older than that, and did a better job back then when I was writing the HTML by hand while in high school. This website is even worse than the last one, and that's really saying something. It is as if it was built to purposely get in the way of people accessing the information.
It's really embarrassing that an organization that handles hundreds of thousands of dollars can't even build a usable portal for their users. I do professional, quality work on websites all the time and this thing is sad. I want to be on a committee to improve it. Further, legal requirements don't even seem to be being followed. It does not seem to provide the name of the legal entity except in a document expressly labeled as unofficial communication in a buried document. There is zero indication of who is on the board on the website. The site does not provide the names and contact information for the board members except as a downloadable document which is beyond unprofessional and potentially a computer security threat to the member base. I say this as an IT professional. It is not acceptable, and you're putting the members at risk for computer viruses. Whoever did your website is not competent and you, as the board, by keeping this website the way it is, are opening the members up to liability, possible identity theft or worse. You are on notice.
Next time you put an annual meeting notice out, prior to doing so, I'm requesting you schedule the meeting inside of ZOOM and include the meeting link in your letter. This seems like a standard practice for upstanding organizations. You should also date and sign your letters, name the board members on the letter, provide their individual official contact information. The Board members should have email addresses @ccrpoa.com. If you don't have this, let me take over and I'll set this up for you. Unaccountable communications are completely unacceptable.
I remembered there was a ZOOM meeting but y'all didn't publish the link on the paper. I misplaced it for a while, thinking I'd find it and find the meeting link on it, only finding it late, and now I cannot attend the meeting. I'm disappointed because I wanted the opportunity to nominate myself for the board and am pretty well known since I live at the ranch for 5 years now.
I cannot think of a reason not to publish the meeting link in advance. You did it for the 2024 meeting. Why the lack of consistency?
Also, the meeting notice isn't dated. It's pretty standard to date your notices in business. Is there a reason this isn't being done?
Further, you should have an email list. Please add me to the list, since you seem to have lost it since 3/8/24. If you don't have an email list, I will find a provider to handle this for you.
In summary:
In the future:
1) Please Schedule ZOOM meetings in advance and publish the links in your official communications. Do not introduce additional steps and friction for owners to attend the meetings.
2) Please Date all official communications.
3) Please Maintain an email list and mirror all official communications to the email list. The fact you have to be told this makes me wonder if any of you are qualified to be doing this job.
4) Please Explain, if there was some purpose to simply not publishing the ZOOM link in advance besides being unprofessional, or purposely making friction for owners to attend. Mistakes like these are either from incompetence, negligence or corruption. Which is it?
5) Please don't lose control of another website.
6) You are on notice that our website is failing to follow best practices, looks like a scam website, is a devolution of the previous one, and forces users to download attachments to find information like the legal entity name and the names and contact information for the board, which should be expressly available inside the website without forcing the members into a computer and information security risk. The board members should also have email addresses @azccrpoa.com to prevent possible third party grifting or avoidance of accountability by the board. This is all freshman stuff and none of it is being done. I would have absolutely zero confidence in this board if I saw this website and knew nothing else about the association. It's also a poor reflection of our community, and our commitment to any level of excellence.
7) The Board should form a committee open to the members which will perform an audit. Allow me to help fix this atrocious website you guys have put together. Personally, I think there should be an audit of all activities. I want to know who was responsible for approving this website and how much it cost. I could have done better than this in less than a week for free if I had all the materials, documents and text that needed to be on there. When I visit and use this site, it feels like I'm logging into a scam website, and I'm very serious about that. The committee will also investigate how the board lost control of the old website, which sounds like incompetence, but we will investigate on behalf of the members. We will implement industry best practices to ensure that never happens again. If there was any malfeasance, negligence or criminal activity which led to loss of funds, unnecessary expenses, the disappearance of the original website, or any other systemic issue we will investigate.
Our motto needs to be: Honesty, Commitment, Accountability, Transparency, Excellence.
I look forward to receiving the meeting minutes when you send them to the Email list. If you don't have one, or lost control of it like you did the original, I'll find you a free or inexpensive provider at no expense for my time.
Saying "Sincerely, Board of Directors at the end of the communications, without naming the directors, or at least naming who sent the letter does not follow best practices in the least. I don't think it's legal. It is unfathomable to receive an official communication and not know who is responsible for sending it. This is unprofessional and unacceptable. Making someone download a word document to get a list of the board members is just outrageously unacceptable. If you're as incompetent at computer security as you are at putting websites up, your users could get infected with macro viruses from download attachments like that.
Please respond to each of my concerns individually. Or, one of you could resign and give me your position.
Thank you for receiving my official communication.
Mike Baysek, owner since 2013.
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I’m in where we get the tar at.